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ONLINE SYSTEM PAVES SMOOTHER ROUTE TO JUSTICE


The Tribunal for Consumer Claims Malaysia is an independent body which hears and dispenses justice over disputes involving aggrieved consumers.
Its scope of power is provided for under the Consumer Protection Act 1999.
The number of claims brought before the tribunal is increasing, which means its workload is much heavier. But even so, the tribunal has to ensure that it processes the rising number of claims within the stipulated limits of the law.
One way of ensuring this via automation-processing claims online. The online system is beneficial not only in terms of facilitating the tribunal’s work processes, but also to consumers, traders and other clients. It is also enhances the efficiency of the tribunal’s public service delivery system.
The e-Tribunal System allows for a comprehensive and responsive data management. Through this system, work procedures can be easily monitored and improved. Reports and various statistics can also be produced using online data applications.
The system can be accessed by the tribunal’s staff and the public. For the staff, the system will be used for 80 per cent of the work processes.

A more systematic information management will facilitate the hearing and dispensation of claims. The tribunal supervises all information digitally to ensure all work processes are running smoothly.
Among the modules available for the public are online enquiries, filing, and fee payment. All information related to consumer protection is also available.
By using the online enquiry and complaints module, consumers will have access to legal advice without having to make their way to the tribunal’s counters. To prevent baseless claims and enquiries, the system only allows registered consumers to make online enquiries.
By using the online filing module, consumers and traders can file Forms 1, 2, 3 and 12 online. The filings of the documents are provided for under the Consumer Protection Regulations (Consumer Claims Tribunal) 1999.
The online payment module enables payment for the filing and defence of claims without the need for either party to be present at the tribunal.
For more information on e-Tribunal system, visit http://ttpm.kpdnhep.gov.my



New Straits Times. 2008. Online system paves smoother route to justice. July 26, sec. Hari Pengguna Malaysia ’08